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Property Management System (Hotel PMS)

Master Hotel Operations with Modern PMS Software

Learn how modern hotels manage reservations, guest check-ins and check-outs, room assignments, housekeeping, billing, payments, and daily operations using Property Management System (PMS) software plus Excel. This hands-on course provides practical training with industry-standard hotel management tools, helping you develop the skills needed to work as a Hotel Receptionist, Front Desk Officer, Reservation Officer, or Hotel Manager. No previous hospitality experience is required.

(4.5 rating)

What you'll learn

Introduction to Hotel PMS

What is a Property Management System (PMS)
Role of PMS in Hotel Operations
Overview of Popular PMS Software (Cloudbeds, Opera, HotelDruid)
PMS Dashboard & Navigation

Reservations & Booking Management

Creating Reservations
Managing Room Availability
Walk-in Guest Registration
Booking Modifications & Cancellations

Front Desk Operations

Guest Check-in Procedures
Room Assignment & Upgrades
Guest Profile Management
Guest Check-out Procedures

Housekeeping & Room Management

Room Status Management
Housekeeping Scheduling
Maintenance Requests
Inventory & Amenities Tracking

Billing & Payment Management

Generating Guest Invoices
Managing Payments & Refunds
Multiple Payment Methods
Financial Transactions & Audit Trails

Channel Management & Online Distribution

Connecting Online Travel Agencies (OTAs)
Managing Booking.com & Expedia Listings
Rate Management
Preventing Overbookings

Reports & Analytics

Occupancy Reports
Revenue & Financial Reports
Guest Statistics & Analytics
Performance Monitoring

Customer Service & Guest Experience

Handling Guest Requests
Managing Complaints
Guest Communication Tools
Building Customer Loyalty

Practical PMS Training

Hands-on Training with Hotel PMS Software
Reservation Simulation
Front Desk Workflow Simulation
Real-World Hotel Scenarios

Career & Certificate

Hotel Receptionist Career Path
Front Office Management Skills
PMS Certification Assessment
Certificate Award

Engr. Oluwaseun Adeyemi

Fullstack Development Instructor

Adeyemi is an experienced web development instructor with over 4 years of teaching experience, having successfully trained more than 26 students across Nigeria. Passionate about empowering learners with practical tech skills, he specializes in guiding students through modern web development concepts and real-world projects.

ServiceDetails

Property Management System (Hotel PMS)

What you'll learn

Engr. Oluwaseun Adeyemi

₦200,000